Automotive

The applications for mystery shopping in the automotive industry are near limitless and we are pleased to have worked in a variety of fields including franchised dealers, car supermarkets, car rental outlets and tyre & exhaust centres.

Our approach to video streaming means that you can view the video account of the visit from wherever you have internet access. Better still, you can share the information as easily as forwarding an email. Video is generally the recommended approach in this environment and our continued investment in the latest covert technology ensures that we can provide the highest quality along with the lowest detection rates due to the ever reducing size of the recording equipment. This investment also now means that test drives are now a practical option without risk of being detected.

By combining profiled shoppers, quality video, recorded telephone calls, web based reporting and careful project management, we can provide our clients in the automotive industry with a level of service that leads to a long and beneficial business relationship.

Our on-line reporting system allows fast distribution of results and in addition to a fully customised ‘dashboard’ which gives you an ‘at a glance’ view of performance, you also have access to a comprehensive suite of reporting and analysis tools.

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