Mystery shopping and customer insights specialist Tern is delighted to be working with Battersea Power Station Development Corporation in London who are helping to create a vibrant new community at one of the UK’s most iconic landmarks.
The partnership will see Tern monitor and analyse levels of customer service by providing a bespoke mystery shopping programme to evaluate the high standards expected at the New Homes Marketing Suite at this showcase development.
Tern Managing Director, Gary Edwards, said: “It’s fantastic to win a contract with a company which is helping to shape the London skyline. Battersea Power Station Development Corporation recognises that mystery shopping new build home developments can help the Marketing Suite achieve its overall customer satisfaction goals and ensure their teams of staff perform to standards expected in this premium new build home redevelopment.”
Kamen Fong, Residential Sales Analyst at Battersea Power Station Development Corporation said of Tern: “Great service and quick response time. Their pitch was accurate and they managed to provide shoppers swiftly. The shop was of a high quality, with an attention to detail to match. Mystery Shopping Results were developed promptly and when we asked for the individual scores to be combined, they were delivered quickly.”
The Battersea Power Station vision is to develop the nucleus of a flourishing urban village, homeowners will have more than a place to live. ‘They will have an entire new world to explore. ‘Spectacular’ is the word chosen by architect and masterplanner Rafael Viñoly, to describe how life will feel at Battersea Power Station.’ www.batterseapowerstation.co.uk
Battersea Power Station Development Corporation will be able to take advantage of surveys with built in manager action plans, streamed best practice video content and a tracked appeals process.
To find out more about how we can help you assess your Marketing Suite and Sales Centre performance within the new home build and construction sector call our team on 01939235555.