Bravissimo Shines for Customer Service
Here at Tern we felt more needed to be done to celebrate the customer service successes we see from our clients every day. The Tern Excellence Awards were launched in 2012 to recognise those setting the standard for exceptional customer service in their industry.
It was with great pleasure that we presented Bravissimo in Leamington Spa with November’s award for Outstanding Customer Service.
Leamington Spa surpassed their competition to take home this well-deserved award. Over the past six months Bravissimo’s Leamington Spa branch achieved the highest average score for their six visits with 97%, an achievement to be proud of!
The stores average score from the past six months really proves that their customers come first, but don’t just take our word for it! Our undercover mystery shopper said “from the moment I stepped into the store I felt welcomed and valued as a customer. The staff are always friendly and approachable and really enjoy what they do making my visits a pleasure to complete.”
We would like to congratulate Bravissimo on their win and hope that it inspires you for future Tern Excellence Awards!
Speaking on the subject of the Excellence Awards, Laura Meneaud, HR and Customer Services Director for Bravissimo, said “the introduction of Tern’s Excellence Awards has been received very positively by our teams and is a great recognition of the service they provide. Overall, Tern’s Mystery Shopping Programme is essential to us continuing to evaluate our service and highlight areas for improvement, so we can continue to give our customers a positive experience when they shop with us.”
Will you appear here over the coming months as a Tern Excellence Award winner?
If you’re passionate about the quality of service on the UK’s high street and would like to contribute to the improvement of customer service, why not sign up to become a mystery shopper with Tern.
“Maintaining the highest levels of service is paramount in our customer offer and Tern are key in enabling us to track service and build accountability into our personnel management." ...
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