We take a highly comprehensive approach to mystery shopping within health spa’s, fitness clubs and hotel chains. From the initial recorded telephone call to book the room or treatment to uploading the receipt onto the survey, our reports provide you with the complete customer journey.

Many of our programmes involve a mix of both video reporting and written reporting and this approach brings the dynamics of video to the client without the cost of moving to 'all out' video. In addition, the quality of our written reports stand out in a market place filled with tick-list reporting and it is this level of detail that contributes to our long lasting business relationships.

For health and fitness clubs, our mystery shopping can be a simple unannounced visit to view the facilities right through to installing a member that reports back on every aspect of induction and membership.

Our on-line reporting system allows fast distribution of results and in addition to a fully customised ‘dashboard’ which gives you an ‘at a glance’ view of performance, you also have access to a comprehensive suite of reporting and analysis tools.