Tern adds VoxPop feedback - an evolution in mystery shop reporting
20th July 2016
Introducing VoxPop video feedback brings a new dimension to your mystery shopping reports. Imagine all the data you gather being validated with emotive feedback which brings your reports to life. Find out more on our latest innovation and how VoxPops can help ...
Cosmetic Surgery Selling Standards go Under the Microscope
11th April 2016
Is it time to take a closer look at sales tactics in relation to cosmetic surgery procedures? The General Medical Council certainly seems to think so. "The body that regulates UK doctors is bringing in new guidelines for cosmetic procedures ...
Charity Supervision Rises up the Agenda for Fundraisers
26th February 2016
The UK public is hugely generous when it comes to giving to charity. Making sure that this generosity is not abused is important, not only for those individuals donating, but also for the charities conducting the fundraising. Read more on charity supervision thr...
Welcome to Retirement Villages Group Ltd.
2nd December 2015
Retirement Villages Group Ltd has been developing and managing purpose built, age exclusive communities throughout the UK since 1981 and have chosen Tern Consultancy Ltd. to deliver a written mystery shopping programme across their 14 sites. Our Mystery Shoppers will...
Mystery Dining at The Range
25th November 2015
The Range have chosen Tern Consultancy Ltd to run a written ‘Mystery Diner’ programme in their stores across the UK. With over 65,000 quality products across 16 departments our Shoppers are going to have a much needed break in their shopping trip by visit...
Goals Soccer Centre Visits Kick Off
16th November 2015
Our written programme for Goals Soccer Centres has kicked off and our Shoppers are visiting their locations across the UK to enquire about booking one of their state of the art pitches. Goals are the world’s largest and most successful operator of dedicated 5-a...
BHS to run Mystery Diner Programme
11th November 2015
We would like to welcome BHS who have chosen Tern Consultancy to run a 'Mystery Diner' programme in their in-store restaurants and cafes across the UK. Our Mystery Diners will be visiting their restaurants and cafes to experience the service, the food a...
In a Spin over Pscyle
3rd November 2015
Launching in 2014, Psycle took London by storm with their ‘spin’ on the classic exercise class and we are delighted to welcome them to Tern. Combining the use of exercise bikes, resistance bands and hand weights, Psycle offers a high intensity, low ...
Tern Enhances its Mystery Shopping Report Capability for 2016
28th October 2015
As specialists in the development and delivery of bespoke mystery shopping programmes in the UK we are delighted to announce the latest updates to our reporting suite. With a redesigned interface and an updated reporting platform, it’s easier than ever to find the...
Mystery Shopping for Abakhan
23rd September 2015
Abakhan, one of the UK's leading suppliers of fabrics, crafts and haberdashery, have chosen Tern Consultancy Ltd to deliver their written mystery shopping programme across each of their locations and in-store cafes. Abakhan, a family run business, ...
Tern Hosts Macmillan Coffee Morning
19th August 2015
Macmillan’s Coffee Morning is a huge fundraising event each year with over £25 million raised in 2014 alone. Inspired by this great cause (and the Great British Bake Off returning to our screens) we decided to get involved and host our own Macmi...
Partnership of Tern Consultancy Ltd and Market Public
28th July 2015
The partnership of Tern Consultancy Ltd. and Market Public offers our clients access to a growing UK consumer research panel. Get the answers you need with a customised Market Public survey targeting a select group of your ...
Tern attend MSPA European Conference in Riga
10th June 2015
This year the 16th annual MSPA Europe conference 2015 in Riga revealed how we can all benefit from focusing on the the importance of great customer service. Over 230 delegates from 47 countries shared, learned and networked for 2,5 days – at the large...
Will changes to UK Pensions in 2015 mean we will still get the right advice from our Financial Advisers?
30th April 2015
With the recent changes to pensions coming into effect in April do we really understand all the options available to us for our retirement planning? The answer for most of us is probably not, and the amount of knowledge UK consumers have on the subject can vary hu...
Full Price Store vs Outlet Store Mystery Shopping
21st April 2015
How to combine a mixed mystery shop exercise across your retail estate fairly? When conducting mystery shopping for your brand it is crucial to make sure that your programme is balanced across your portfolio and is fair and comparable to each type of uni...
Assessing Home Sales Agents on Compliance and Customer Service Skills
23rd March 2015
When sending an employee into a potential customers home to represent your company, it is hugely important to understand that the way in which it is done is both professional and courteous. For British Gas making sure that home sales agents meet the bar i...
Omni Channel Mystery Shopping with Cala Homes
24th February 2015
Omni channel performance has in recent years become absolutely essential in making sure that your customers are engaged at every point of their journey. Losing customers through the gaps between online and physical store locations can have a huge impact on your con...
Mystery Shopping for Parking Solutions Provider Vinci Park
23rd February 2015
Have you ever wondered what happens on the other side of the ticket machine when you're parking? Managing a car park may seem a relatively simple task to you and I, but imagine that you have to look after over 140,000 car parking spaces across the UK. All of...
Tern Mystery Shop Reporting Proves a Success with Tiger Stores
17th February 2015
Described by some as the contemporary Woolworths of our time Tiger Stores continues to go from strength to strength. Offering its customers a clean, modern and functional layout, the stores are geared to providing value products in a customer friendly ...
A Keen Eye for Detail in Customer Service and Interior Design
27th January 2015
Knowing the difference between your Elephants Breath and Charleston Gray is all in a day’s work for staff at Farrow and Ball who are highly trained to understand the customers’ requirements. They are passionate about paint, wallpaper and interior design. The...
Checking out the Pub and Hotel Scene in London
15th January 2015
Tern are Delighted to be working with the Sam Smith Breweries across London. Our mystery shopping programmes have been focusing on the quality of food and service delivery across the restaurant and pub group to ensure that the high standards and consistency exp...
Majestic Wine - Celebrating Success with a bit of fizz
10th January 2015
Working with Majestic Wine to deliver invaluable mystery shopping insights, Terns mystery shopping programmes have helped one the UK's consumer favourites focus even more closely on it's customer engagement. From the initial store entry all the way th...
Bravissimo Shines for Customer Service
5th December 2014
Here at Tern we felt more needed to be done to celebrate the customer service successes we see from our clients every day. The Tern Excellence Awards were launched in 2012 to recognise those setting the standard for exceptional customer service in their industry. It ...
Exhibitions and Event Mystery Shopping proves a success
20th October 2014
Exhibition and event mystery shopping with Tern proves to be a valuable sales and customer research tool for the premier provider of bespoke garden rooms - Crown Pavilions. The sales research programme saw Tern review levels of customer service...
Demand for our video mystery shopping services continues to grow
2nd September 2014
Appetite for our video services continues to grow. This year we have seen a year on year increase in demand for our video shoppers of approximately 20%. We are delighted that companies are able to see tangible benefits from using this evidence based appro...
Tern becomes approved provider for Nationwide mystery shopping programme
4th August 2014
The team at Tern are delighted to have started working with Nationwide as an approved mystery shop provider delivering valuable mystery shopping services. Terns mystery shopping programmes will help customer services and compliance teams ensure that Socie...
Tern continues to support the premium retail sector with Shiptonia Jewellers
30th July 2014
Tern proves itself once again as a mystery shopping provider capable of delivering shoppers to the premium high street retail sector and jewellery industry. Tern will be supporting Shiptonia in the assessment of its customer service and delivery standards critical to th...
Chorley Building Society places it's focus on Branch Customer Service
25th July 2014
Financial services mystery shopper provider Tern is delighted to be working with it's new partner Chorley Building Society. The building society seeks to maintain and build on a highly reputable service by ensuring customer service standards are met every step of th...
New Day cards helps people be better with money.
3rd June 2014
Financial services mystery shopping specialist Tern is delighted to announce a partnership with New Day, one of the UK’s largest issuers of credit cards. We will be helping to ensure that the New Day Manifesto is being met and that customers in depa...
Battersea Power Station puts the Marketing Suite through its Paces
19th May 2014
Housebuilding and construction mystery shopping specialist Tern is delighted to announce a new partnership with one of the UK’s iconic landmark developments – Battersea Power Station. The partnership will see Tern monitor and analyse level...
Hugh Rice Jewellers starts new partnership with Tern Consultancy
6th May 2014
Jewellery mystery shopping and customer insights specialist Tern is delighted to announce a new partnership with one of the UK’s leading Multi Brand Jewellery Retailers– Hugh Rice Jewellers. The partnership will see Tern monitor, analy...
Our Mystery Shopper Rachel Longshaw has the luck of the Irish.
17th March 2014
Our lucky shopper Rachel Longshaw won last months competition in which we asked you to get involved on our social channels, we hope you're not green with envy. Thanks to everybody who has been getting involved posting on the Tern facebook, google+ and twitter feeds....
Fossil continue to show Outstanding Customer Experience
23rd October 2013
Last week Fossil were celebrating with the 2013 winners of the Mystery Shopping Award for Outstanding Customer Service. Last year Tern launched the Excellence awards, after seeing some exceptional Customer Service results with our clients and Fossil were keen t...
Its National Customer Service Week
7th October 2013
As part of our work with the Institute of Customer Service, we are getting involved in the National Customer Service Week which runs from 7th to 13th Oct 2013. National Customer Service Week is a week long opportunity to raise awareness of customer service and ...
Tern Support Vision Aid
1st October 2013
At Tern, we are committed to supporting various charities and over recent years have raised money for Sport Relief, Comic Relief and Barnardos amongst others. Working with one of our key partners, we also support Vision Aid Overseas. Vision Aid Overseas provides life tr...
Tern join the Institute of Customer Service
1st October 2013
We are pleased to announce as at 1st October 2013, Tern are now a member of the Institute of Customer Service. The Institute is the independent, professional membership body for customer service. Their vision is a world where excellent customer service is seen to make a...
The Tern blog has launched!
7th August 2013
It has been a busy few months for Tern with the development and launch of our new website. As an addition to the new site, we have also just launched the new Tern blog. Over the coming months we will be adding lots of information from shopper updates, to client informat...
Tern Consultancy join MSPA
3rd July 2013
Tern are pleased to announce that we are now a member of the MSPA (Mystery Shopping Providers Association). The MSPA is the representative Trade Association for companies participating in the Mystery Shopping industry. The Association operates on a regional basis wor...
Tern attend prestigious Shropshire Business Awards
26th June 2013
On 14th June Tern’s Director, Gary Edwards, attended the prestigious Shropshire Business Awards ceremony – heralded as Shropshire’s Business Oscars. The event, held this year at the International Centre in Telford, was attended by almost 700 people fro...
Tern Sponsor Shrewsbury Regatta (and take part!)
20th May 2013
The 11th and 12th of May saw Pengwern Boat Club host the Shrewsbury Regatta. Forty four rowing clubs from across the country entered crews, some travelling from as far away as Teesside. About 1,500 competitors were involved and were joined by friends, family a...
iPad Competition Winner Announced
17th May 2013
We are pleased to announce the winner of our iPad Competition which closed last week. Daniel Scott from County Durham was very pleased with his prize - the must have gadget of 2013 – the Apple iPad Mini 16GB Wi-Fi (Black&Slate). Congratulations Daniel - we hop...
Tern beats off strong competition to reach final of Shropshire Business Awards
15th May 2013
We are delighted to announce that Tern has been shortlisted in the Best Small Business Category at the Shropshire Business Awards 2013. This is the 13th year of the Awards and there have been a record number of entries, with the Small Business Category receiving th...
Tern add GeoVerify to their reporting system
20th March 2013
Always at the forefront of new technology in mystery shopping, Tern has recently added another new element to their reporting system. GeoVerify enables mystery shoppers to use their iphone or Android to validate their visit time and location so companies using mystery s...
Tern Launches Internal Store Audit System
4th December 2012
Tern is pleased to announce the launch of their new Internal Store Audit System which allows clients to use our software to run their Internal Store Audit processes. This new service can be added to a mystery shopping programme or can be run as a standalone package, and...
Tern attend Specsavers Awards in Excellence
4th December 2012
On Saturday 24th November, the Head Office team from Tern were ‘welcomed to the greatest show on earth’ for the Specsavers Awards in Excellence. With acts including acrobats, dancers, snake charmers, strong men, magicians and stilt walkers, and also comedian...
Fossil adopt the new Tern Awards
4th December 2012
Last week Fossil became the second of our clients to adopt our new Customer Service Excellence Awards, with staff from Lincoln, Sheffield and Exeter receiving their awards at a 3 day conference. Our congratulations go to the three stores wh...
Another award for Bravissimo
4th December 2012
This week Bravissimo Oxford were pleased to be another recipient of the new Tern Customer Service Award, as the highest mystery shopping performers in their region. Pam the Store Manager and some of the members of the team, were presented with t...
Bravissimo Aberdeen receive first Tern Award
4th December 2012
Further to our announcement last week regarding the new Tern Customer Service Awards, Bravissimo Aberdeen were pleased to be the first recipients, as the highest performers in their region. Shannon Keppler, Assistant Manager, Agnes Shields, Fitting Consultant and J...
Tern launches new Awards for Excellent Customer Service
4th December 2012
This week we are celebrating the launch of our new Mystery Shopping Award for Outstanding Customer Service. After seeing some exceptional Customer Service results with our clients, we felt we needed to recognise high performing stores and therefore se...
New Tern shopper runs with Olympic torch
10th July 2012
We are very proud to be able to say one of our new shoppers, Glenn Chambers, had the privilege of running with the Olympic torch earlier this month. Glenn was nominated by his wife Donna, for his dedication to sport over the last 30 years. Whilst in the po...
27th March 2012
On Friday 23rd March, the Tern Team took on the challenge of rowing the channel in aid of Sport Relief. That’s a massive 34,000 metres or 21 miles - all be it in the office on a rowing machine. We were kindly supported by friends, family and our mystery shoppers, ...
Race for life
27th March 2012
Tern mystery shopper Charlene Douglas, her friend Melinda Thompson and others raised money for Cancer Research by doing the Race for Life in 2011 and hosting an event at a night club which allowed them to donate just over £4k to Cancer Research. This is the s...
“Maintaining the highest levels of service is paramount in our customer offer and Tern are key in enabling us to track service and build accountability into our personnel management." ...
We are happy to offer a free no obligation consultation