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  • Regional Manager Action Plans with just One Click
    17th November 2016
      We have now launched our 'Customer Service Pulse' tool which gives you access to key action points with just one click. Find out more on our 'Regional Manager Action Plans' blog post.     How cool is our new customer ...

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  • Tern adds VoxPop feedback - an evolution in mystery shop reporting
    20th July 2016
    Introducing VoxPop video feedback brings a new dimension to your mystery shopping reports. Imagine all the data you gather being validated with emotive feedback which brings your reports to life. Find out more on our latest innovation and how VoxPops can help ...

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  • Cosmetic Surgery Selling Standards go Under the Microscope
    11th April 2016
    Is it time to take a closer look at sales tactics in relation to cosmetic surgery procedures? The General Medical Council certainly seems to think so.  "The body that regulates UK doctors is bringing in new guidelines for cosmetic procedures ...

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  • Charity Supervision Rises up the Agenda for Fundraisers
    26th February 2016
    The UK public is hugely generous when it comes to giving to charity. Making sure that this generosity is not abused is important, not only for those individuals donating, but also for the charities conducting the fundraising. Read more on charity supervision thr...

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  • Welcome to Retirement Villages Group Ltd.
    2nd December 2015
    Retirement Villages Group Ltd has been developing and managing purpose built, age exclusive communities throughout the UK since 1981 and have chosen Tern Consultancy Ltd. to deliver a written mystery shopping programme across their 14 sites. Our Mystery Shoppers will...

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  • Mystery Dining at The Range
    25th November 2015
    The Range have chosen Tern Consultancy Ltd to run a written ‘Mystery Diner’ programme in their stores across the UK. With over 65,000 quality products across 16 departments our Shoppers are going to have a much needed break in their shopping trip by visit...

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  • Goals Soccer Centre Visits Kick Off
    16th November 2015
    Our written programme for Goals Soccer Centres has kicked off and our Shoppers are visiting their locations across the UK to enquire about booking one of their state of the art pitches. Goals are the world’s largest and most successful operator of dedicated 5-a...

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  • BHS to run Mystery Diner Programme
    11th November 2015
    We would like to welcome BHS who have chosen Tern Consultancy to run a 'Mystery Diner' programme in their in-store restaurants and cafes across the UK.  Our Mystery Diners will be visiting their restaurants and cafes to experience the service, the food a...

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  • In a Spin over Pscyle
    3rd November 2015
    Launching in 2014, Psycle took London by storm with their ‘spin’ on the classic exercise class and we are delighted to welcome them to Tern.  Combining the use of exercise bikes, resistance bands and hand weights, Psycle offers a high intensity, low ...

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  • Tern Enhances its Mystery Shopping Report Capability for 2016
    28th October 2015
    As specialists in the development and delivery of bespoke mystery shopping programmes in the UK we are delighted to announce the latest updates to our reporting suite. With a redesigned interface and an updated reporting platform, it’s easier than ever to find the...

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  • Mystery Shopping for Abakhan
    23rd September 2015
    Abakhan, one of the UK's leading suppliers of fabrics, crafts and haberdashery, have chosen Tern Consultancy Ltd to deliver their written mystery shopping programme across each of their locations and in-store cafes. Abakhan, a family run business, ...

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  • Spinning for Severn Hospice
    7th September 2015
    To raise money for Severn Hospice, our Account Manager Holly Teague, took part in a 4 hour Spinathon in the centre of Shrewsbury town on Saturday 22nd August.                      ...

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  • Telephone Mystery Shopping with Standard Life
    27th August 2015
    We are delighted to have been chosen as the Mystery Shopping provider for Standard Life, an established savings and investment firm with around 4.5 million customers globally.                   ...

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  • Retail Mystery Shopping Success with LeCreuset
    20th August 2015
    As one of the leading retail mystery shopping providers in the UK we are delighted to announce our partnership with LeCreuset whose brand is recognised worldwide for its’ market-leading, premium cast iron cookware.         ...

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  • Tern Hosts Macmillan Coffee Morning
    19th August 2015
    Macmillan’s Coffee Morning is a huge fundraising event each year with over £25 million raised in 2014 alone. Inspired by this great cause (and the Great British Bake Off returning to our screens) we decided to get involved and host our own Macmi...

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  • Partnership of Tern Consultancy Ltd and Market Public
    28th July 2015
            The partnership of Tern Consultancy Ltd. and Market Public offers our clients access to a growing UK consumer research panel. Get the answers you need with a customised Market Public survey targeting a select group of your ...

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  • Tern attend MSPA European Conference in Riga
    10th June 2015
    This year the 16th annual MSPA Europe conference 2015 in Riga revealed how we can all benefit from focusing on the the importance of great customer service. Over 230 delegates from 47 countries shared, learned and networked for 2,5 days – at the large...

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  • Will changes to UK Pensions in 2015 mean we will still get the right advice from our Financial Advisers?
    30th April 2015
    With the recent changes to pensions coming into effect in April do we really understand all the options available to us for our retirement planning? The answer for most of us is probably not, and  the amount of knowledge UK consumers have on the subject can vary hu...

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  • Full Price Store vs Outlet Store Mystery Shopping
    21st April 2015
    How to combine a mixed mystery shop exercise across your retail estate fairly?   When conducting mystery shopping  for your brand it is crucial to make sure that your programme is balanced across your portfolio and is fair and comparable to each type of uni...

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  • Assessing Home Sales Agents on Compliance and Customer Service Skills
    23rd March 2015
    When sending an employee into a potential customers home to represent your company, it is hugely important to understand that the way in which it is done is both professional and courteous. For British Gas making sure that home sales agents meet the bar i...

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  • Tern Support Red Nose Day 2015
    6th March 2015
    The countdown to Red Nose Day 2015 is well under way in the Tern office as we make the most of this year’s theme ‘Make Your Face Funny for Money’, Mr T has even got involved… Red Nose Day is heading your way on Friday 13...

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  • Omni Channel Mystery Shopping with Cala Homes
    24th February 2015
    Omni channel performance has in recent years become absolutely essential in making sure that your customers are engaged at every point of their journey. Losing customers through the gaps between online and physical store locations can have a huge impact on your con...

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  • Mystery Shopping for Parking Solutions Provider Vinci Park
    23rd February 2015
    Have you ever wondered what happens on the other side of the ticket machine when you're parking? Managing a car park may seem a relatively simple task to you and I, but imagine that you have to look after over 140,000 car parking spaces across the UK. All of...

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  • Tern Mystery Shop Reporting Proves a Success with Tiger Stores
    17th February 2015
    Described by some as the contemporary Woolworths of our time Tiger Stores continues to go from strength to strength. Offering its customers a clean, modern and functional layout, the stores are geared to providing value products in a customer friendly ...

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  • Tern Launches Sales of Video Equipment
    2nd February 2015
    With the launch of our video equipment sales we hope to encourage more of our Mystery Shoppers to enter the world of video mystery shopping by providing three affordable packages of covert video equipment.             ...

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  • A Keen Eye for Detail in Customer Service and Interior Design
    27th January 2015
    Knowing the difference between your Elephants Breath and Charleston Gray is all in a day’s work for staff at Farrow and Ball who are highly trained to understand the customers’ requirements. They are passionate about paint, wallpaper and interior design. The...

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  • Checking out the Pub and Hotel Scene in London
    15th January 2015
    Tern are Delighted to be working with the Sam Smith Breweries across London. Our mystery shopping programmes  have been focusing on the quality of food and service delivery across the restaurant and pub group to ensure that the high standards and consistency exp...

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  • Majestic Wine - Celebrating Success with a bit of fizz
    10th January 2015
    Working with Majestic Wine to deliver invaluable mystery shopping insights, Terns mystery shopping programmes have helped one the UK's consumer favourites focus even more closely on it's customer engagement.  From the initial store entry all the way th...

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  • Bravissimo Shines for Customer Service
    5th December 2014
    Here at Tern we felt more needed to be done to celebrate the customer service successes we see from our clients every day. The Tern Excellence Awards were launched in 2012 to recognise those setting the standard for exceptional customer service in their industry. It ...

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  • Exhibitions and Event Mystery Shopping proves a success
    20th October 2014
    Exhibition and event mystery shopping with Tern proves to be a valuable sales and customer research tool for the premier provider of bespoke garden rooms  - Crown Pavilions. The sales research programme saw Tern review levels of customer service...

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  • Demand for our video mystery shopping services continues to grow
    2nd September 2014
    Appetite for our video services continues to grow. This year we have seen a year on year increase in demand for our video shoppers of approximately 20%. We are delighted that companies are able to see tangible benefits from using this evidence based appro...

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  • Tern becomes approved provider for Nationwide mystery shopping programme
    4th August 2014
      The team at Tern are delighted to have started working with Nationwide as an approved mystery shop provider delivering valuable mystery shopping services. Terns mystery shopping programmes will help customer services and compliance teams ensure that Socie...

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  • Tern continues to support the premium retail sector with Shiptonia Jewellers
    30th July 2014
    Tern proves itself once again as a mystery shopping provider capable of delivering shoppers to the premium high street retail sector and jewellery industry. Tern will be supporting Shiptonia in the assessment of its customer service and delivery standards critical to th...

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  • Chorley Building Society places it's focus on Branch Customer Service
    25th July 2014
    Financial services mystery shopper provider Tern is delighted to be working with it's new partner Chorley Building Society. The building society seeks to maintain and build on a highly reputable service by ensuring customer service standards are met every step of th...

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  • New Day cards helps people be better with money.
    3rd June 2014
    Financial services mystery shopping specialist Tern is delighted to announce a partnership with New Day, one of the UK’s largest issuers of credit cards. We will be helping to ensure that the New Day Manifesto is being met and that customers in depa...

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  • Battersea Power Station puts the Marketing Suite through its Paces
    19th May 2014
    Housebuilding and construction mystery shopping  specialist Tern is delighted to announce a new partnership with one of the UK’s iconic landmark developments – Battersea Power Station. The partnership will see Tern monitor and analyse level...

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  • Hugh Rice Jewellers starts new partnership with Tern Consultancy
    6th May 2014
    Jewellery mystery shopping and customer insights specialist Tern is delighted to announce a new partnership with one of the UK’s leading Multi Brand Jewellery Retailers– Hugh Rice Jewellers. The partnership will see Tern monitor, analy...

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  • Our Mystery Shopper Rachel Longshaw has the luck of the Irish.
    17th March 2014
    Our lucky shopper Rachel Longshaw won last months competition in which we asked you to get involved on our social channels, we hope you're not green with envy. Thanks to everybody who has been getting involved posting on the Tern facebook, google+ and twitter feeds....

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  • Fossil continue to show Outstanding Customer Experience
    23rd October 2013
    Last week Fossil were celebrating with the 2013 winners of the Mystery Shopping Award for Outstanding Customer Service. Last year Tern launched the Excellence awards, after seeing some exceptional Customer Service results with our clients and Fossil were keen t...

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  • Its National Customer Service Week
    7th October 2013
    As part of our work with the Institute of Customer Service, we are getting involved in the National Customer Service Week which runs from 7th to 13th Oct 2013.  National Customer Service Week is a week long opportunity to raise awareness of customer service and ...

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  • Tern Support Vision Aid
    1st October 2013
    At Tern, we are committed to supporting various charities and over recent years have raised money for Sport Relief, Comic Relief and Barnardos amongst others. Working with one of our key partners, we also support Vision Aid Overseas. Vision Aid Overseas provides life tr...

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  • Tern join the Institute of Customer Service
    1st October 2013
    We are pleased to announce as at 1st October 2013, Tern are now a member of the Institute of Customer Service. The Institute is the independent, professional membership body for customer service. Their vision is a world where excellent customer service is seen to make a...

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  • The Tern blog has launched!
    7th August 2013
    It has been a busy few months for Tern with the development and launch of our new website. As an addition to the new site, we have also just launched the new Tern blog. Over the coming months we will be adding lots of information from shopper updates, to client informat...

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  • Tern Consultancy join MSPA
    3rd July 2013
    Tern are pleased to announce that we are now a member of the MSPA (Mystery Shopping Providers Association). The MSPA is the representative Trade Association for companies participating in the Mystery Shopping industry. The Association operates on a regional basis wor...

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  • Tern attend prestigious Shropshire Business Awards
    26th June 2013
    On 14th June Tern’s Director, Gary Edwards, attended the prestigious Shropshire Business Awards ceremony – heralded as Shropshire’s Business Oscars. The event, held this year at the International Centre in Telford, was attended by almost 700 people fro...

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  • Tern Sponsor Shrewsbury Regatta (and take part!)
    20th May 2013
    The 11th and 12th of May saw Pengwern Boat Club host the Shrewsbury Regatta. Forty four rowing clubs from across the country entered crews, some travelling from as far away as Teesside. About 1,500 competitors were involved and were joined by friends, family a...

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  • iPad Competition Winner Announced
    17th May 2013
    We are pleased to announce the winner of our iPad Competition which closed last week. Daniel Scott from County Durham was very pleased with his prize - the must have gadget of 2013 – the Apple iPad Mini 16GB Wi-Fi (Black&Slate). Congratulations Daniel - we hop...

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  • Tern beats off strong competition to reach final of Shropshire Business Awards
    15th May 2013
    We are delighted to announce that Tern has been shortlisted in the Best Small Business Category at the Shropshire Business Awards 2013. This is the 13th year of the Awards and there have been a record number of entries, with the Small Business Category receiving th...

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  • Win an iPad mini
    9th April 2013
    To celebrate the start of Spring (hopefully), we are offering you the chance to win an iPad Mini in our Facebook competition. Simply help us to increase our Facebook likes to over 1000 and you could be in with a chance of winning.

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  • Tern add GeoVerify to their reporting system
    20th March 2013
    Always at the forefront of new technology in mystery shopping, Tern has recently added another new element to their reporting system. GeoVerify enables mystery shoppers to use their iphone or Android to validate their visit time and location so companies using mystery s...

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  • Tern Launches Internal Store Audit System
    4th December 2012
    Tern is pleased to announce the launch of their new Internal Store Audit System which allows clients to use our software to run their Internal Store Audit processes. This new service can be added to a mystery shopping programme or can be run as a standalone package, and...

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  • Tern attend Specsavers Awards in Excellence
    4th December 2012
    On Saturday 24th November, the Head Office team from Tern were ‘welcomed to the greatest show on earth’ for the Specsavers Awards in Excellence. With acts including acrobats, dancers, snake charmers, strong men, magicians and stilt walkers, and also comedian...

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  • Fossil adopt the new Tern Awards
    4th December 2012
    Last week Fossil became the second of our clients to adopt our new Customer Service Excellence Awards, with staff from Lincoln, Sheffield and Exeter receiving their awards at a 3 day conference. Our congratulations go to the three stores wh...

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  • Another award for Bravissimo
    4th December 2012
    This week Bravissimo Oxford were pleased to be another recipient of the new Tern Customer Service Award, as the highest mystery shopping performers in their region. Pam the Store Manager and some of the members of the team, were presented with t...

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  • Bravissimo Aberdeen receive first Tern Award
    4th December 2012
    Further to our announcement last week regarding the new Tern Customer Service Awards, Bravissimo Aberdeen were pleased to be the first recipients, as the highest performers in their region. Shannon Keppler, Assistant Manager, Agnes Shields, Fitting Consultant and J...

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  • Tern launches new Awards for Excellent Customer Service
    4th December 2012
    This week we are celebrating the launch of our new Mystery Shopping Award for Outstanding Customer Service. After seeing some exceptional Customer Service results with our clients, we felt we needed to recognise high performing stores and therefore se...

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  • New Tern shopper runs with Olympic torch
    10th July 2012
    We are very proud to be able to say one of our new shoppers, Glenn Chambers, had the privilege of running with the Olympic torch earlier this month.  Glenn was nominated by his wife Donna, for his dedication to sport over the last 30 years. Whilst in the po...

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  • Sport Relief
    27th March 2012
    On Friday 23rd March, the Tern Team took on the challenge of rowing the channel in aid of Sport Relief. That’s a massive 34,000 metres or 21 miles - all be it in the office on a rowing machine. We were kindly supported by friends, family and our mystery shoppers, ...

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  • Race for life
    27th March 2012
    Tern mystery shopper Charlene Douglas, her friend Melinda Thompson and others raised money for Cancer Research by doing the Race for Life in 2011 and hosting an event at a night club which allowed them to donate just over £4k to Cancer Research. This is the s...

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  • Tern sponsor local hill run
    11th July 2011
    To raise money for Barnardos, Tim Stevens is running up the Wrekin every week carrying objects that represent local businesses. 

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