Whilst the service delivered in-store is important within any contained shopping area, it is also critical that the ‘environment’ created is conducive to a relaxing and rewarding shopping experience.

For our clients in this sector, we don’t just report on in-store service, we start at the beginning by looking at road signage and parking and then move through all customer touch points within the environment. From security and toilet facilities through to ambience and lighting. Using ‘softer’ questions, we can reveal and quantify the character of the environment.

Some of our programmes in this area involve a mix of both video reporting and written reporting and this approach brings the dynamics of video to the client without the cost of moving to 'all out' video. The quality of our written reports stand out in a market place filled with tick-list reporting and it is this level of detail that contributes to our long lasting business relationships.

Our on-line reporting system allows fast distribution of results and in addition to a fully customised ‘dashboard’ which gives you an ‘at a glance’ view of performance, you also have access to a comprehensive suite of reporting and analysis tools.