Our mystery shopping reports are rich in detail and can be used to tell the story of your business. We gather data which is relevant, measurable and actionable, bringing you a new dimension to your management information packs. Our easy to navigate reporting platform is configured to suit your needs with a fully customisable display.
Mystery shop reporting and management information
We can help with survey setup and provide input and guidance on all aspects of your programme – right through to presenting findings to key stakeholders within your business.
Management teams can gain access to their reports through the secure online platform or have the information sent direct to their inbox via an automated schedule. We configure your information to reflect your own management hierarchy enabling logical drill down from company level right down to location level. Locations can be further ‘grouped’ by turnover, fascia or any other segmentation unique to your business allowing you to see strengths and weaknesses in the business beyond standard geographical areas.
Our mystery shop report data summaries are designed specifically to meet the needs of the sector in which you operate. To achieve this our reporting software goes through a continuous improvement cycle taking advantage of the latest methods of technical delivery.
Creating an engaging mystery shop report dashboard
The information which goes into creating an engaging dashboard and detailed set of reports is a result of a clear understanding of what should go into the mystery shopping survey. For each style of mystery shop assessment, we create a bespoke mystery shop survey tailored to your requirements.
To ensure you choose the right questions for your business take a look at our blog post ‘How to Design a Great Mystery Shopping Survey‘.
