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Client Testimonials

Every new client brings a fresh challenge for us to deliver a new programme that is user friendly, value for money and helps bring about change. Here at Tern we believe in the old phrase ‘the proof of the pudding’ - feedback from our clients is incredibly important to us. We work with some of the UK’s leading companies to improve customer experience and sales and what they say about Tern is a real indication of the level of service we can offer to you.

So don’t just take out word for it, read what our clients have to say about Tern’s Mystery Shopping Services below

Or for a more detailed insight, please take a look at one of our client case studies

David Lloyd



  • David Lloyd

    “Maintaining the highest levels of service is paramount in our customer offer and Tern are key in enabling us to track service and build accountability into our personnel management."

  • Speedo

    "Our relationship with Tern has been nothing but positive from the onset. They have always maintained a flexible approach; providing us with continued guidance on how to improve our Mystery Shopping results

  • Sam Smith Brewery

    “We can only speak very positively about Tern and the service they have provided; from the seamless set up of our Mystery Shopping programme to the continued input and guidance we have received from our dedicated Account Manager."

  • Leeds Building Society

    “We are always able to speak to a member of the Tern team and nothing is ever too much trouble. We are continuously impressed by how quickly they respond to our questions or queries."

  • Fossil

    "We are delighted with the sales lift we have achieved since launching our Mystery Shopping programme with Tern; the quality of reporting really engages our team!

  • Specsavers

    “Our relationship with Tern is handled seamlessly and without problem. Their work is of the highest quality and their integrity is without question. It is these aspects that gives us complete faith in the service provided."

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