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Using the latest HD Video Technology

Over the years, we have embraced covert video technology to ensure that the equipment used by our mystery shoppers is the latest and smallest available, with wide angle lenses and HD quality providing the very best images. Our experienced video mystery shopping field team are deployed throughout a range of business sectors including financial institutions, the automotive industry and high street retailers.

At the end of each programme you will have a complete video evidence toolkit which will enable you to shape and deliver change within your business aligned to the training goals you set. Our streamed video services are then delivered online, embedded alongside your mystery shopping report insights.

As with all our solutions, you will have the option of a built-in manager appeal process, best practice video streamed to the survey and manager action plans that allow your managers to enter their intended actions right into the survey as a permanent entry for all to see.

Watch the Feature on Video Mystery Shopping


Video Mystery Shopping by Industry

Samples of Video Mystery Shopping 

We were one on the first companies in the UK to pioneer the use of video mystery shopping, see the sample playlist. All videos are recorded in HD and can be viewed alongside a supplementary written report.


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