Customers interact with your business in many different ways and our services adapt to reflect your business model. Our research includes standard mystery shop visits to physical locations, video mystery shopping, call centre research and online mystery shopping services.

Whichever service you select the data is gathered and delivered through our state of the art client dashboard. This can be further enhanced with additional features and research including our brand new VoxPop video feedback feature and best practice video compilations.

Our online platform provides the ability for fully customisable reporting and tiered access to allow for easy sharing between managers, customer experience managers and insight teams.

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