Social Media Monitoring



TERN Social Media Monitoring


New for 2020 – Social Media Monitoring (SMM) automatically collects feedback and reviews from multiple sources online and incorporates the data into SASSIE. Allowing you to view dedicated reports, directly on your Dragon Shop View.


Many of our clients recognise the importance of Social Media.  An effective way to connect with customers, it can increase brand awareness, and boost your revenue.  However, keeping track of so many platforms can be a time-consuming task.


SMM can save your company valuable time and resources. The data is collated and presented on social media dashboards in an simple, familiar and impactful manner.  Not only will all of your reports be conveniently located in one place within our standard reporting environment. You’ll be proactively alerted to any issues which need attention and public comments that need responses.






What can this service do for my clients?


  • Social Media Awareness :                     Never miss a new online review on any of 50+ platforms (including Yelp, Facebook, Google, TripAdvisor)


  • Quick Feedback Responses:                Make it far easier to respond to reviews in a timely fashion


  • Online Consistency:                              Ensure that the company name, address, hours of operation, phone number, etc. are always consistent and up                                                                             to date on every platform


  • Social Media Best Practices:                Enforce good social media practices across the company – every location gets a “Social Media Best Practices”                                                                             score that quickly reveals when negative reviews aren’t responded to, when information hasn’t been updates, etc.


  • Competitive Intelligence:                      Because all of this data is publicly available, our service makes it easy to gather customer feedback to see where                                                                        the competition is strong or weak.

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Mystery Shop Reporting Dashboard

All mystery shopping reports are delivered through our intelligent software platform for fast and easy analysis of results. Use our custom dashboards for a quick overview or drill right down to analyse issues and opportunities – the choice is yours.

Our reports go beyond the simple delivery of one dimensional information and you can use our reporting to platform to aid you with training, development and motivation of your employees.

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