Case Studies

Fossil

The heart and soul of the FOSSIL brand – its people, products and culture – is about a unique kind of inspired creativity. Representing the concept of accessible cool, Fossil’s identity is anchored in vintage authentic style mixed with a creative spirit and a sense of humour that extends into all its product offerings, graphics…




Explore Learning

Explore Learning has centres throughout the UK. The goal of the organisation is to provide enjoyable learning for children in a safe environment which fits around parents and guardians busy schedules. Over the past 15 years they have helped more than 175,000 children achieve their potential.




Rybrook BMW

Rybrook BMW is based in Worcestershire, Shropshire and Warwickshire. They are well established with over 40 years of experience working with the BMW brand as an Authorised BMW retailer. They are renowned for offering the highest levels of customer service when selling new and used BMW cars. They pride themselves on exceeding the customer’s expectations…




Specsavers

We were first commissioned to conduct mystery shopping ‘for Specsavers Retail’ back in 1993 by the founder of the business Mary Perkins when they numbered just 65 stores. As a long-standing partner of choice for retail mystery shopping we have helped them to become one of the most iconic high street brands, growing to over…




Leeds Building Society

As a proud mutual there are no shareholders in Leeds Building Society which means the entire focus of the society is for the benefit of the members. Leeds Building Society provide savings, mortgages, life planning and insurance products and has 61 branches throughout the country.




Just Eat

Just Eat is an online food order and delivery service. Acting as an intermediary between independent take-out food outlets and customers it’s the largest online company food ordering company in the UK. Just Eat allows consumers to order food from local eateries and get it delivered to their homes.




CO-OP

Operating across 539 sites,  Midcounties Co-operative aim to deliver a friendly local service to a loyal base of members and customers.  Business ethics run high on their agenda and this is evidenced in all aspects of their operation.




INSTORE

Our work for Instore takes us into restaurants located in Next, Homebase, Asda Living, The Range and Outfit. Top retailers trust INSTORE to run their cafés and restaurants and make sure their customers are happy and satisfied. INSTORE They earn that trust by consistently delivering a high level of service for both clients and customers…




Camping and Caravanning

Established in 1901, the Camping and Caravanning Club is the world’s oldest and largest club for all forms of camping. Their aim is to help people enjoy the simple pleasures that camping can bring and they are proud to have over 600,000 members who agree with that notion. C&CC have over 100 club sites set…




David Lloyd

David Lloyd Leisure has 77 clubs across the UK and over 450,000 members. Across all clubs, David Lloyd Leisure has over 150 swimming pools, offers over 10,000 exercise classes per week and has unparalleled raquet facilities with 700 tennis courts.  David Lloyd Leisure is a family orientated club with unrivalled facilities and service levels for…




Battersea Power Station

The Battersea Power Station vision is to develop the nucleus of a flourishing urban village where homeowners will have more than a place to live. ‘They will have an entire new world to explore. ‘Spectacular’ is the word chosen by architect and master planner Rafael Viñoly, to describe how life will feel at Battersea Power…




Indigo

Indigo looks after over 140,000 car parking spaces across the UK and selected Tern to conduct an ongoing independent mystery shopper review of all core operational functions and services. Indigo uses its expertise to provide carefully designed and well managed car parks which ensure the customer parking experience is a safe and pleasurable one. The…




Crowne Plaza

Crowne Plaza is a chain of full service, upscale hotels catering to business travellers and to the meetings and conventions market. It forms part of the InterContinental Hotels Group family of brands, and operates in 52 countries. As at June 2013, the brand represents over 386 hotels globally in 52 countries with 107,380 rooms and…