News

Black Friday Retail Experience – How to Provide the Best Shopping Experience

Are you ready for Black Friday? Black Friday is one of the most pivotal events in the retailer’s calendar, kicking off the start of the festive shopping campaign in the UK. This year, Black Friday is on 24th November, and retailers are expecting bigger sales than ever. In 2016 UK shoppers spent over £1.2 billion…


Welcome to Team Tern

We are pleased to announce Terns newest Accounts Administrator Amy Parker. Amy has a degree from Edge Hill University and is a fully qualified Teacher.  Amy went travelling for 3 months after graduating, she has visited places as far as Thailand and Vietnam. She is now excited to join us here at Tern and put…


We Need You – Mystery Shoppers Required!

We need you – Tern Consultancy is now recruiting for mystery shoppers to work on mystery shopping vacancies for assignments throughout the UK. If you are looking for a flexible job where you can choose your assignments and when you do it, this may be the job for you. About Tern Established in 1989, Tern…


The Benefits of being a Mystery Shopper

Are you looking for a job that allows you to work when you choose, doing only the jobs you choose with the potential for free dining experiences, days out and shopping opportunities? These are just some of the benefits of being a mystery shopper for Tern, one of the UK’s principal mystery shopping agencies. Find…


New website launched for Tern

Tern is delighted to launch its new website – creating a new exciting online hub providing all the information you may need about our mystery shopping agency based in the West Midlands. About Tern Since launching in 1989, Tern has developed a reputation as a leading mystery shopping firm, working with some of the nation’s…


The Impact of Rising Inflation on Consumer Behaviour

  How to keep shoppers spending in a time of rising inflation With traditional saving returns at an all-time low and the threat of nest eggs being eroded, bringing forward that expensive purchase could be money well spent for some consumers. Retailers should seize the moment, rising inflation can be a golden opportunity for all…


The Challenges of Low Footfall in Retail

According to the latest BRC-Springboard Footfall Monitor January 2017, overall footfall for the month was 1.3% down on last year, its worst performance since the 2.8% fall in June 2016. Helen Dickinson OBE, chief executive British Retail Consortium, said: “At a time when retail is being re-imagined as customers seek more engaging experiences in our…


Are you still feeling the love for ‘Customer Advocacy’?

As a phrase, it can certainly sound intimidating and conjures up images of some kind of special customer insights framework measure dreamed up by PR managers, marketing teams and sales directors. But what does it actually mean? Firstly, let’s differentiate two different types of advocacy which can have a positive impact on business operations, customer…