Health, Wellbeing & Spas

Fiona McIntosh – Health, Wellbeing & Spas Specialist

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If you manage a medical practice or a spa/salon group you already know that the wellbeing of the client is key to long term retention and growth of the business. Our nationwide field team of mystery shoppers are visiting, medical practices, spas, beauty and cosmetic brands across the UK to help our clients do just that.

As treatments and services within the health and beauty industry become more broad ranging so do the regulations to go with them.

Mystery shopping is not just about helping you to meet your obligations to regulatory requirements – compliant selling practices and customer satisfaction go hand in hand.  We can help assess an employees’ ability to follow procedures, ensuring both compliant delivery of your services or product whilst also measuring the overall customer experience.

Our mystery shoppers will work within the confines of a respective health and beauty survey with the support of one of our insights experts. Each health practice or spa survey is designed specifically to meet your needs as a client.

 The benefit for secret shoppers as health and beauty spa visitors

As part of our mystery shopper service for the health and beauty sector we can send our potential customer in to measure not only the initial consultation process but also how well a treatment was discussed and delivered. This allows medical practitioners, beauty treatment providers and spas the opportunity to make sure that real clients are treated with the highest levels of service quality.

 Our typical mystery shopper visits can include:

  • The new client consultation process.
  • Customer service measurement during pre-treatment
  • Compliance checking at the sales or appointment stage
  • Relationship building, upsell, treatment and product knowledge.
  • Practice therapist assessments
  • Age Verification Testing

Once our visits have been completed you will have a complete insights package to support your staff training and development. Access is available through our industry leading customer insight dashboards which is custom configured to your needs.

Services for the Health, Wellbeing & Spas Sector

Mystery Shop Reporting Dashboard

All mystery shopping reports are delivered through our intelligent software platform for fast and easy analysis of results. Use our custom dashboards for a quick overview or drill right down to analyse issues and opportunities – the choice is yours.

Our reports go beyond the simple delivery of one dimensional information and you can use our reporting to platform to aid you with training, development and motivation of your employees.

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