Retail Case Studies

Majestic Wine

Majestic Wine is a specialist wine retailer with over 200 stores across the UK. Majestic Wine prides itself on having a team that are truly wine enthusiasts (professionally accredited by the Wine and Spirit Education Trust – WSET) – always looking for exciting new wines and new ideas to share with their customers, as well…


Vets4Pets launched in 2001, and provide veterinary healthcare and advice in practices right across the UK. Based in locations such as pet stores, Vets4Pets offers general animal health treatments and welfare advice through to emergency medical procedures. Vets4Pets also markets a selection of pet health plans such as Vac4Life (a lifetime vaccination programme) with a…


The heart and soul of the FOSSIL brand – its people, products and culture – is about a unique kind of inspired creativity. Representing the concept of accessible cool, Fossil’s identity is anchored in vintage authentic style mixed with a creative spirit and a sense of humour that extends into all its product offerings, graphics…

Explore Learning

Explore Learning has centres throughout the UK. The goal of the organisation is to provide enjoyable learning for children in a safe environment which fits around parents and guardians busy schedules. Over the past 15 years they have helped more than 175,000 children achieve their potential.


We were first commissioned to conduct mystery shopping ‘for Specsavers Retail’ back in 1993 by the founder of the business Mary Perkins when they numbered just 65 stores. As a long-standing partner of choice for retail mystery shopping we have helped them to become one of the most iconic high street brands, growing to over…

Just Eat

Just Eat is an online food order and delivery service. Acting as an intermediary between independent take-out food outlets and customers it’s the largest online company food ordering company in the UK. Just Eat allows consumers to order food from local eateries and get it delivered to their homes.


Operating across 539 sites,  Midcounties Co-operative aim to deliver a friendly local service to a loyal base of members and customers.  Business ethics run high on their agenda and this is evidenced in all aspects of their operation.


Our work for Instore takes us into restaurants located in Next, Homebase, Asda Living, The Range and Outfit. Top retailers trust INSTORE to run their cafés and restaurants and make sure their customers are happy and satisfied. INSTORE They earn that trust by consistently delivering a high level of service for both clients and customers…