Mystery Shop Reporting Case Studies

Subway

Subway is an internationally recognised fast food business, recognised for providing an array of healthy selections including sub sandwiches and salads as part of the ever expanding range. Subway is dedicated to being socially responsible – not just providing nutritious food choices for people on the go, but also creating individual businesses that support all…


Majestic Wine

Majestic Wine is a specialist wine retailer with over 200 stores across the UK. Majestic Wine prides itself on having a team that are truly wine enthusiasts (professionally accredited by the Wine and Spirit Education Trust – WSET) – always looking for exciting new wines and new ideas to share with their customers, as well…


Oasis Dental Care

Oasis Dental (also known as Bupa Dental Care) operates over 360 NHS and private dental practices across the UK and Ireland. Oasis Dental has over 2500 dental professionals supported by an expert customer care team and prides itself on offering an exceptional dental care experience to every patient – something that they continually measure and…


Vets4Pets

Vets4Pets launched in 2001, and provide veterinary healthcare and advice in practices right across the UK. Based in locations such as pet stores, Vets4Pets offers general animal health treatments and welfare advice through to emergency medical procedures. Vets4Pets also markets a selection of pet health plans such as Vac4Life (a lifetime vaccination programme) with a…


Fossil

The heart and soul of the FOSSIL brand – its people, products and culture – is about a unique kind of inspired creativity. Representing the concept of accessible cool, Fossil’s identity is anchored in vintage authentic style mixed with a creative spirit and a sense of humour that extends into all its product offerings, graphics…


Rybrook BMW

Rybrook BMW is based in Worcestershire, Shropshire and Warwickshire. They are well established with over 40 years of experience working with the BMW brand as an Authorised BMW retailer. They are renowned for offering the highest levels of customer service when selling new and used BMW cars. They pride themselves on exceeding the customer’s expectations…


Specsavers

We were first commissioned to conduct mystery shopping ‘for Specsavers Retail’ back in 1993 by the founder of the business Mary Perkins when they numbered just 65 stores. As a long-standing partner of choice for retail mystery shopping we have helped them to become one of the most iconic high street brands, growing to over…


Leeds Building Society

As a proud mutual there are no shareholders in Leeds Building Society which means the entire focus of the society is for the benefit of the members. Leeds Building Society provide savings, mortgages, life planning and insurance products and has 61 branches throughout the country.