Video Mystery Shopping Case Studies

Country House Wedding Venues

Country House Wedding Venues is a wedding venue business, managing enquiries and bookings for over 150 locations in the UK. Their team of experienced wedding venue specialists find couples the perfect place to say ‘I do’.


Rybrook BMW

Rybrook BMW is based in Worcestershire, Shropshire and Warwickshire. They are well established with over 40 years of experience working with the BMW brand as an Authorised BMW retailer. They are renowned for offering the highest levels of customer service when selling new and used BMW cars. They pride themselves on exceeding the customer’s expectations…


Specsavers

We were first commissioned to conduct mystery shopping ‘for Specsavers Retail’ back in 1993 by the founder of the business Mary Perkins when they numbered just 65 stores. As a long-standing partner of choice for retail mystery shopping we have helped them to become one of the most iconic high street brands, growing to over…


Crowne Plaza

Crowne Plaza is a chain of full service, upscale hotels catering to business travellers and to the meetings and conventions market. It forms part of the InterContinental Hotels Group family of brands, and operates in 52 countries. As at June 2013, the brand represents over 386 hotels globally in 52 countries with 107,380 rooms and…