Case Studies

Indigo

Indigo looks after over 140,000 car parking spaces across the UK and selected Tern to conduct an ongoing independent mystery shopper review of all core operational functions and services. Indigo uses its expertise to provide carefully designed and well managed car parks which ensure the customer parking experience is a safe and pleasurable one. The…


Crowne Plaza

Crowne Plaza is a chain of full service, upscale hotels catering to business travellers and to the meetings and conventions market. It forms part of the InterContinental Hotels Group family of brands, and operates in 52 countries. As at June 2013, the brand represents over 386 hotels globally in 52 countries with 107,380 rooms and…