About Tern Consultancy
Established in 1989 by three partners as a customer service training consultancy, we cut our teeth in the mystery shopping world in the early 90's. Our first nationwide programme for Black & Decker Service Centres, was quickly followed by a mystery shopping contract with HMV, and from this point the entire focus of the business was firmly on mystery shopping.
We are now one of the UK’s leading mystery shopping agencies, and have since built a reputation for designing and operating mystery shopper programmes that deliver visible improvements for a diverse range of companies.
From our experienced Project and Media Managers at our Head Office to our 10,000 skilled mystery shoppers on the ground, everyone at Tern understands the importance of great service. We are dedicated to helping you to build an exceptional experience for your customers.
We are renowned for having productive long term client partnerships, a rapport that has enabled us to continually grow. Our large number of clients are well known high street names and can be found throughout UK including London, Oxford, Birmingham, Manchester, Liverpool, Cardiff, Edinburgh and Glasgow.
But don’t just take our word for it, listen to some of our clients .
“Maintaining the highest levels of service is paramount in our customer offer and Tern are key in enabling us to track service and build accountability into our personnel management." ...
We are happy to offer a free no obligation consultation