What you will need to conduct a mystery shop visit.
You must have access to the internet, e-mail and a smartphone with the ability to take good quality photos. If you are resident in the UK, over 18 and willing to travel, then sign up to become a mystery shopper with Tern! If you’re interested in video mystery shopping work you will need additional covert recording kit.
When registering you will be required to take an introductory test and complete your shopper profile. All details are held securely on our server, your login details will give you access to our mystery shopping job board once you have been authorised to conduct work on behalf of our clients.
As a mystery shopper we will ask you to follow a pre-defined mystery shop brief to evaluate things like product knowledge, cleanliness, and overall level of service. The data you will used to analyse overall performance with a view to making recommendations for improvements.
Mystery shopping programmes help business to enhance their customer service, build ROI, improve the overall quality for existing customers – increasing recommendations and referrals!
Working as mystery shopper for Tern can give you the opportunity to be flexible with your time and also allows you to earn some additional income whilst doing things you enjoy. Registration is always free and we will give you access to our Mystery Shopping Jobs Board once approved.
Good luck and we hope you enjoy undertaking your first mystery shopping job with Tern.
Tern is a member of the Mystery Shopping Providers Association.
“Maintaining the highest levels of service is paramount in our customer offer and Tern are key in enabling us to track service and build accountability into our personnel management." ...
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