Can I benchmark my service with other companies in my sector and other sectors?

Yes, absolutely.  We have several clients who share a proportion of their data with other clients for benchmarking purposes.  We understand that the best place to learn about good service is from other progressive companies so we always encourage our clients to share where possible.

Your account manager can advise on suitable questions from within your sector that may make comparisons easier.  Getting your survey setup in the right way that is relevant to your sector is key to the success of your programme.

Net Promoter Score (NPS) is also a great way to compare overall customer satisfaction as it asks a simple ‘how likely are you to recommend’ question and can be applied across all kinds of different businesses.  We can advise on realistic NPS results for your sector as some sectors naturally run higher than others.