Do you have an appeals procedure?

Yes, our software incorporates a fair and efficient appeals process.  We believe this is an essential part of any successful programme.  It enabling your managers to appeal directly against scoring decisions which they feel are incorrect. Your Account Manager will respond to these appeals within the set time frame. Once your appeal has been actioned,  anyone viewing your reports can see the appeal and the outcome.

This process is an integral part of your Mystery Shopping programme because it allows staff on all levels to review the scores and be involved in the further development of the programme.