New website launched for Tern

Tern is delighted to launch its new website – creating a new exciting online hub providing all the information you may need about our mystery shopping agency based in the West Midlands.

About Tern

Since launching in 1989, Tern has developed a reputation as a leading mystery shopping firm, working with some of the nation’s best known brands to help improve their customer service. With a growing number of mystery shoppers and clients, a new website was needed to create a fresh and professional online presence that represents the company and the work it does today.

Online Hub

The website is an information hub designed to promote the full range of services provided to organisations looking to improve their customer service with the assistance of Tern’s mystery shopping expertise, as well as highlighting the current projects.

Developed by Shropshire based marketing agency Reech (link), Tern’s new website is fully responsive – designed to work flawlessly across all devices for all users on all devices; from mystery shoppers on mobiles through to large screens for clients viewing reports.

It has been designed with a full search engine optimisation and user experience strategy – with the aim of making the website as easily found and accessible as possible.

Additionally, it also fully showcases Tern’s capabilities and projects completed – featuring case studies of work with current clients and the specialist services available across the various sectors. This includes examples of the numerous insights that Tern’s campaigns can provide from analysing the customer experience for organisations in the hospitality and leisure sector through to measuring the build and sales process for property developers and estate agents.

A news blog has also been added – so if you want to know more about changing consumer behaviour or some of the latest innovations in mystery shopping – you have all the information you will need.

Mystery Shoppers

It also provides an online contact point for Tern’s army of mystery shoppers (20,000 and counting!), integrated with the reporting systems and job board so you can easily respond create reports and browse new assignments.

Claire Price – Director of Tern said

‘We’re delighted to launch our new website – we were looking to create an online presence that fully promoted our range of services as well as showcasing our expertise and projects.

The new website design is clean and easy to use with loads of great content for website visitors – whether you are a mystery shopper or a client looking for specific information. It’s been built with SEO and user experience in mind, making it ideal for all our users.’

If you would like to know more about Tern or have any queries regarding mystery shopping and how you can get involved – get in touch with the team at Tern today – call 01939 235555 or email