Call Centre Mystery Shopping Case Studies


Vets4Pets launched in 2001, and provide veterinary healthcare and advice in practices right across the UK. Based in locations such as pet stores, Vets4Pets offers general animal health treatments and welfare advice through to emergency medical procedures. Vets4Pets also markets a selection of pet health plans such as Vac4Life (a lifetime vaccination programme) with a…

Explore Learning

Explore Learning has centres throughout the UK. The goal of the organisation is to provide enjoyable learning for children in a safe environment which fits around parents and guardians busy schedules. Over the past 15 years they have helped more than 175,000 children achieve their potential.

Leeds Building Society

As a proud mutual there are no shareholders in Leeds Building Society which means the entire focus of the society is for the benefit of the members. Leeds Building Society provide savings, mortgages, life planning and insurance products and has 61 branches throughout the country.


Indigo looks after over 140,000 car parking spaces across the UK and selected Tern to conduct an ongoing independent mystery shopper review of all core operational functions and services. Indigo uses its expertise to provide carefully designed and well managed car parks which ensure the customer parking experience is a safe and pleasurable one. The…