The Mystery Shopping Company
Across the UK, our mystery shoppers are visiting banks, retail outlets, car dealerships , hotels and restaurants. In fact pretty much anywhere where people are spending money, you might find a Tern mystery shopper. That's because understanding the service being delivered to your customers is crucial for you to motivate and reward your people and build your customer experience.
Our solutions cover markets as diverse as:
- Mystery Shopping for High Street Retailers
- Car Dealerships and Automotive Services
- Financial Services including Banks and Building Societies
- The Hotel and Leisure Industry
- Online and Call Centre Mystery Shopping
- House, Home Builders and the Construction Industry
We also provide our expertise for travel agents, estate agents, utility companies, trade counter and builders merchants, Universities and Colleges.
We are dedicated to delivering information that can really help your business or organisation to deliver outstanding service. Your customers interact with your business in many different ways and our mystery shopping programmes adapt to reflect your business model. Our services include video mystery shopping, written mystery shopping and also telephone and email mystery shopping. Plus we can provide Customer Satisfaction surveys which sit neatly alongside your results to provide a complete picture.
We marry this extensive range of service with our intelligent software platform for fast and easy analysis of results. Use our custom dashboards for a quick overview or drill right down to analyse issues and opportunities - the choice is yours.
We are a company you can work with to develop your goals and track your improvements. Our reports go beyond the simple delivery of one dimensional information and we would be delighted to demonstrate how you can use our services to develop, train and motivate your front line staff. You can view the reporting platform software demo on our Mystery Shopping page.
Established for over 20 years, Tern is one of the leading mystery shopping companies in the UK. We take great pride in our longstanding working relationships with many of the country’s leading retailers, service providers and financial institutions.
How to become a Mystery Shopper
It is quick and easy to sign up for mystery shopping jobs – just fill out our registration form, complete the test and your application will be assessed. If successful, your account will be activated and you can apply for the available assignments.
At Tern, we are 100% committed to delivering an outstanding service. As such we are looking for shoppers who take pride in their work and can help us deliver the best mystery shopping service in the UK for our clients.
Our services include video, written and telephone reporting through which a mystery shopper gives an objective evaluation of their experience. The results of the programmes are ultimately used by our clients and companies to make important business decisions. In other words, when you become a Tern mystery shopper, your input can make a real difference to customer satisfaction and company success.
“Delivering excellent customer service across all brands [Audi, BMW, Mazda, Mercedes Benz, Peugeot, Seat, Vauxhall and Volkswagen] and sites is imperative to JCT600. However, finding a reliable partner to help us track service proved ...
We are happy to offer a free no obligation consultation