We are the leading mystery shopping company in the UK.
Established in 1989, Tern is a member of the MSPA and is a trusted provider for both large and complex mystery shop research programmes. We take great pride in our longstanding working relationships with many of the country’s leading retailers. With a field team of over 20,000 mystery shoppers, researchers and auditors our mystery shopping service can help you to both understand and deliver a superior experience for your customers.
Feature Video on Mystery Shopping
Whether you choose use video mystery shopping, audio recorded visits or written reporting, our detailed audits are delivered online through our intuitive reporting dashboard. We provide our service across the entire UK, including London, Oxford, Birmingham, Cardiff, Manchester all the way to Scotland including Glasgow and Edinburgh, wherever you are we have mystery shoppers ready to visit your business.
Our mystery shopping solutions cover markets as diverse as:
- High Street Retailers
- Car Dealerships and Automotive Services
- The Financial Services Industry Including Banks and Building societies
- Passenger and Transport Services
- The Hotel and the Leisure Industry
- Online and Call centres - Telephone Mystery Shopping
- House, New Home builders and Construction
- Supermarkets and Convenience Stores
- Charities and Fundraising Organisations
- The Health and Beauty industry
We also provide our expertise for trade associations, travel agents, estate agents, utility companies, trade counter and builders merchants, Universities and Colleges.
Mystery shopping research methods
We are dedicated to delivering information that can help your business or organisation to provide outstanding service. Your customers interact with you in many different ways and our mystery shopping programmes adapt to reflect your needs. Our services include video , telephone mystery shopping, online, and face to face audio visits.
Detailed mystery shopping reports
We marry this extensive range of service with our intelligent software platform for fast and easy analysis of results. Use our custom dashboards for a quick overview or drill right down to analyse issues and opportunities - the choice is yours.
Our mystery shopping reports go beyond the simple delivery of one dimensional information and you can use our reporting to platform to aid you with training, development and motivation of your employees.
Do you want to become a mystery shopper?
Our services include video, written and telephone reporting through which a mystery shopper gives an objective evaluation of their experience. The results of the programmes are ultimately used by our clients and companies to make important business decisions. In other words, when you become a Tern mystery shopper, your input can make a real difference to customer satisfaction and company success.
Visit our – become a mystery shopper page to find out more, complete the short test and your application will be assessed. If successful, your account will be activated and you can apply for the available assignments.
At Tern, we are 100% committed to delivering an outstanding service. As such we are looking for shoppers who take pride in their work and can help us deliver the best mystery shopping service in the UK for our clients.
Mystery Shopping News
Read some of our latest articles or read our mystery shopping blog page to find out the latest news in the industry.
- Mystery Shopping Gambling Operators
- Linking Store Compliance to Customer Satisfaction
- UK Consumer Trends
- We've Updated our Mystery Shop Reporting Platform
As an approved mystery shop agency we are a full member of the MSPA (Mystery Shopping Providers Association) .
“Maintaining the highest levels of service is paramount in our customer offer and Tern are key in enabling us to track service and build accountability into our personnel management." ...
We are happy to offer a free no obligation consultation