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Become a mystery shopper

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We are the leading mystery shopping company in the UK.

Established in 1989, Tern is a member of the MSPA and is a trusted provider for both large and complex mystery shop research programmes. We take great pride in our longstanding working relationships with many of the country’s leading retailers. With a field team of over 20,000 mystery shoppers, researchers and auditors our mystery shopping service can help you to both understand and deliver a superior experience for your customers.


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Whether you choose use video mystery shopping, audio recorded visits or written reporting, our detailed audits are delivered online through our intuitive reporting dashboard. We provide our service across the entire UK, including  London, Oxford, Birmingham, Cardiff, Manchester all the way to Scotland including Glasgow and Edinburgh, wherever you are we have mystery shoppers ready to visit your business.

Our mystery shopping solutions cover markets as diverse as:

​We also provide our expertise for trade associations, travel agents, estate agents, utility companies, trade counter and builders merchants, Universities and Colleges.

Mystery shopping research methods

We are dedicated to delivering information that can help your business or organisation to provide outstanding service. Your customers interact with you in many different ways and our mystery shopping programmes adapt to reflect your needs. Our services include video , telephone mystery shopping, online, and face to face audio visits.  

Detailed mystery shopping reports

We marry this extensive range of service with our intelligent software platform for fast and easy analysis of results. Use our custom dashboards for a quick overview or drill right down to analyse issues and opportunities - the choice is yours.

Smart Mystery Shopping Reports for 2016

Our mystery shopping reports go beyond the simple delivery of one dimensional information and you can use our reporting to platform to aid you with training, development and motivation of your employees.

Do you want to become a mystery shopper?

Our services include video, written and telephone reporting through which a mystery shopper gives an objective evaluation of their experience. The results of the programmes are ultimately used by our clients and companies to make important business decisions. In other words, when you become a Tern mystery shopper, your input can make a real difference to customer satisfaction and company success.

Visit our – become a mystery shopper page to find out more, complete the short test and your application will be assessed. If successful, your account will be activated and you can apply for the available assignments.

At Tern, we are 100% committed to delivering an outstanding service. As such we are looking for shoppers who take pride in their work and can help us deliver the best mystery shopping service in the UK for our clients.

As an approved mystery shop agency we are a full member of the MSPA (Mystery Shopping Providers Association) .

Happy Clients

We are happy to offer a free no obligation consultation