Tern Consultancy Ltd provides you with practical solutions to help you train, develop, motivate and reward your front line staff. We specialise in mystery shopping programmes for retailers and service providers and work hard to ensure that your project is managed with the utmost care and that each and every mystery shopping report is an informative and professional document.

Over the past 20 years, we at Tern Consultancy Ltd have developed and refined our portfolio of services and these now include; written mystery shopping, video mystery shopping, recorded telephone mystery shopping and web based reporting (for distribution and analysis of all results).

Become a Mystery Shopper

Example Video