Across the UK our mystery shoppers are visiting banks, retail outlets, car dealerships, supermarkets, hotels and restaurants. In fact pretty much anywhere where people are spending money, you might find a Tern mystery shopper. That's because understanding the service being delivered to your customers is crucial for you to motivate and reward your people and build your customer experience.
Our coverage is nationwide and we can deliver programmes in all the UK's major cities and beyond. From London, Oxford, Birmingham, Cardiff, Manchester all the way to Scotland including Glasgow and Edinburgh, we have mystery shoppers ready to visit your business to carry out customer service evaluations, consumer research, retail audits and test purchase integrity testing.
Our Mystery Shopping Solutions cover markets as diverse as:
- High Street Retailers
- Car Dealerships and Automotive Services
- Financial Services including banks and building societies
- Passenger and Transport Services
- The hotel and the leisure Industry
- Online and call centres - Telephone Mystery Shopping
- House, home builders and the construction industry
- Supermarkets and convenience stores
- Charities and fundraising organisations
- The health and beauty industry
We also provide our expertise for travel agents, estate agents, utility companies, trade counter and builders merchants, Universities and Colleges.
Mystery Shopping Formats
We are dedicated to delivering information that can help your business or organisation to provide outstanding service. Your customers interact with you in many different ways and our mystery shopping programmes adapt to reflect your needs. Our services include video mystery shopping, written mystery shopping, call centre and online mystery shopping. We also provide customer satisfaction modules which can sit neatly alongside your mystery shop results to provide the complete picture of the customer experience. Our customer satisfaction surveys can also provide the perfect complimentary voice of the customer tool to give you a 360 degree view of your customer service.
The Mystery Shopping Process
Online Mystery Shopping Reports
We marry this extensive range of service with our intelligent software platform for fast and easy analysis of results. Use our custom dashboards for a quick overview or drill right down to analyse issues and opportunities - the choice is yours.
We are a company you can work with to develop your goals and track your improvements. Our mystery shopping reports go beyond the simple delivery of one dimensional information and we would be delighted to demonstrate how you can use our services to develop, train and motivate your front line staff. You can view the reporting platform software demo on our Mystery Shopping page.
Established for over 20 years, Tern is one of the leading mystery shopping companies in the UK. We take great pride in our longstanding working relationships with many of the country’s leading retailers, service providers and financial institutions.
Mystery Shopper Jobs
Our services include video, written and telephone reporting through which a mystery shopper gives an objective evaluation of their experience. The results of the programmes are ultimately used by our clients and companies to make important business decisions. In other words, when you become a Tern mystery shopper, your input can make a real difference to customer satisfaction and company success.
How do you become a Mystery Shopper?
It is quick and easy to sign up visit our mystery shopping jobs page – or watch the video on what you need to become a mystery shopper to find out more, complete the test and your application will be assessed. If successful, your account will be activated and you can apply for the available assignments.
At Tern, we are 100% committed to delivering an outstanding service. As such we are looking for shoppers who take pride in their work and can help us deliver the best mystery shopping service in the UK for our clients.
Mystery Shopping News 2016
Read some of our latest articles and find out what we have been up to in 2016, take a look at our mystery shopping news page to find out the latest gossip.
“Maintaining the highest levels of service is paramount in our customer offer and Tern are key in enabling us to track service and build accountability into our personnel management." ...
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