Chorley Building Society places it's focus on Branch Customer Service
Financial services mystery shopper provider Tern is delighted to be working with it's new partner Chorley Building Society. The building society seeks to maintain and build on a highly reputable service by ensuring customer service standards are met every step of the way. Read more about financial services mystery shopping and see how we can support your customer measurement and reporting framework. You find out a bit more in our recent post on financial services mystery shopping and the mortgage market review.
“Maintaining the highest levels of service is paramount in our customer offer and Tern are key in enabling us to track service and build accountability into our personnel management." ...
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