Exhibitions and Event Mystery Shopping proves a success
Exhibition and event mystery shopping with Tern proves to be a valuable sales and customer research tool for the premier provider of bespoke garden rooms - Crown Pavilions. The sales research programme saw Tern review levels of customer service and consultant sales knowledge on location at one of UK's premium country fayre events. Providing Crown Pavilons with a bespoke mystery shopping programme to evaluate the high standards expected of the award winning company has enabled the company to redefine its own sales training standards. This has lead to it embedding changes with a view to improving lead conversions and customer satisfaction scores. Read the Tern Blog post to find out more about this event mystery shopping programme.
“Maintaining the highest levels of service is paramount in our customer offer and Tern are key in enabling us to track service and build accountability into our personnel management." ...
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