Hugh Rice Jewellers starts new partnership with Tern Consultancy
Jewellery mystery shopping and customer insights specialist Tern is delighted to announce a new partnership with one of the UK’s leading Multi Brand Jewellery Retailers– Hugh Rice Jewellers.
The partnership will see Tern monitor, analyse and help improve levels of customer service by providing a nationwide mystery shopping programme across the stores.
“Maintaining the highest levels of service is paramount in our customer offer and Tern are key in enabling us to track service and build accountability into our personnel management." ...
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