Tern add GeoVerify to their reporting system
Always at the forefront of new technology in mystery shopping, Tern has recently added another new element to their reporting system. GeoVerify enables mystery shoppers to use their iphone or Android to validate their visit time and location so companies using mystery shopping can ensure the reports they receive can be 100% trusted.
What is GeoVerify and how does it work?
GeoVerify is a new technology that lets mystery shoppers prove that they were in the right place at the right time using GPS. With an iPhone or Android smartphone, they can record their location, and then enter a GeoVerify code in to their mystery shopping report. There are two parts to GeoVerify. First, when a shopper is at the shop location, GeoVerify uses their phone's GPS service to create a unique GeoVerify code, which contains the shoppers current location and the date and time. Next, the GeoVerify code is added in to the mystery shop report. This code is checked against the shop location and the dates when the mystery shop was supposed to be performed proving the shop has been completed correctly. The system also enables mystery shoppers to take text notes, record audio notes, take photos, record timestamps and prove that they were in the right place at the right time to do the shop.
Gary Edwards, Director of Tern says ‘Many of our clients want to ensure the mystery shoppers attended the correct store at the correct time. This is particularly important for those with numerous high street locations or where service levels at certain times are being tested . We are really pleased to be able to offer this new service to our clients. Tern is already recognised as a highly trustworthy company in an industry that doesn’t always have the best of reputations, but we feel by adding this service, technology enables us to also prove it!’
“Maintaining the highest levels of service is paramount in our customer offer and Tern are key in enabling us to track service and build accountability into our personnel management." ...
We are happy to offer a free no obligation consultation