Tern becomes approved provider for Nationwide mystery shopping programme
The team at Tern are delighted to have started working with Nationwide as an approved mystery shop provider delivering valuable mystery shopping services. Terns mystery shopping programmes will help customer services and compliance teams ensure that Society employees are dealing with customers in line with FCA regulatory frameworks.
Specialising in financial services mystery shopping Tern supports organisations with compliance monitoring and audits to ensure that customers are treated fairly and are delivered services which are clear fair and not misleading.
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“Maintaining the highest levels of service is paramount in our customer offer and Tern are key in enabling us to track service and build accountability into our personnel management." ...
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