Tern Consultancy join MSPA
Tern are pleased to announce that we are now a member of the MSPA (Mystery Shopping Providers Association).
The MSPA is the representative Trade Association for companies participating in the Mystery Shopping industry. The Association operates on a regional basis worldwide, with Chapters located in North America, Europe, Asia/Pacific and Latin America. Member companies unite as a common body for the purpose of strengthening the mystery shopping industry through combined efforts and actions. It is the goal of the MSPA to improve and stimulate the acceptance, performance, reputation and use of mystery shopping services worldwide.
With over 300 member companies worldwide, the MSPA’s diverse membership includes marketing research and merchandising companies, private investigation firms, training organizations and companies that specialize in providing mystery shopping services.
Gary Edwards, Director of Tern, said “We are pleased to now be a member of the MSPA. The association is focused on building the reputation of mystery shopping services and ensuring standards are maintained, which we feel is highly important to this industry”
For more information on the MSPA and their work, please visit their website www.mspa-eu.org
“Maintaining the highest levels of service is paramount in our customer offer and Tern are key in enabling us to track service and build accountability into our personnel management." ...
We are happy to offer a free no obligation consultation