The Importance of your Net Promoter Score Often referred to as the ‘Ultimate Question’, the Net Promoter Score (NPS) is used as customer satisfaction indicator, forming part of a range of customer satisfaction measurement tools. Recognised as a simple, effective and robust measurement tool, it is flexible enough to be used across multiple organisations and in different industries….

Are you ready for Black Friday? Black Friday is one of the most pivotal events in the retailer’s calendar, kicking off the start of the festive shopping campaign in the UK. This year, Black Friday is on 24th November, and retailers are expecting bigger sales than ever. In 2016 UK shoppers spent over £1.2 billion…

In October and November our shoppers are busy ordering currys, pizzas, kebabs, fish & chips, baltis and all kinds of cuisine all over the UK.  It’s definitely that time of year again – The British Takeaway Awards! Sponsored by Just Eat the British Takeaway Awards (BTA’s) are the premier Nationwide awards programme for all food…

We are pleased to announce Terns newest Accounts Administrator Amy Parker. Amy has a degree from Edge Hill University and is a fully qualified Teacher.  Amy went travelling for 3 months after graduating, she has visited places as far as Thailand and Vietnam. She is now excited to join us here at Tern and put…

We need you – Tern Consultancy is now recruiting for mystery shoppers to work on mystery shopping vacancies for assignments throughout the UK. If you are looking for a flexible job where you can choose your assignments and when you do it, this may be the job for you. About Tern Established in 1989, Tern…

Are you looking for a job that allows you to work when you choose, doing only the jobs you choose with the potential for free dining experiences, days out and shopping opportunities? These are just some of the benefits of being a mystery shopper for Tern, one of the UK’s principal mystery shopping agencies. Find…

Tern is delighted to launch its new website – creating a new exciting online hub providing all the information you may need about our mystery shopping agency based in the West Midlands. About Tern Since launching in 1989, Tern has developed a reputation as a leading mystery shopping firm, working with some of the nation’s…

To understand how well your business operates and to also get the most out of it, you must first find out how well all of the component parts gel together.  Mystery shopping enables your training and support teams to focus on areas where staff development is most needed. The aggregation of marginal gains Dave Brailsford coined…