Case Studies


We were first commissioned to conduct mystery shopping ‘for Specsavers Retail’ back in 1993 by the founder of the business Mary Perkins when they numbered just 65 stores. As a long-standing partner of choice for retail mystery shopping we have helped them to become one of the most iconic high street brands, growing to over…

Leeds Building Society

As a proud mutual there are no shareholders in Leeds Building Society which means the entire focus of the society is for the benefit of the members. Leeds Building Society provide savings, mortgages, life planning and insurance products and has 61 branches throughout the country.

Just Eat

Just Eat is an online food order and delivery service. Acting as an intermediary between independent take-out food outlets and customers it’s the largest online company food ordering company in the UK. Just Eat allows consumers to order food from local eateries and get it delivered to their homes.


Operating across 539 sites,  Midcounties Co-operative aim to deliver a friendly local service to a loyal base of members and customers.  Business ethics run high on their agenda and this is evidenced in all aspects of their operation.


Our work for Instore takes us into restaurants located in Next, Homebase, Asda Living, The Range and Outfit. Top retailers trust INSTORE to run their cafés and restaurants and make sure their customers are happy and satisfied. INSTORE They earn that trust by consistently delivering a high level of service for both clients and customers…

Camping and Caravanning

Established in 1901, the Camping and Caravanning Club is the world’s oldest and largest club for all forms of camping. Their aim is to help people enjoy the simple pleasures that camping can bring and they are proud to have over 600,000 members who agree with that notion. C&CC have over 100 club sites set…

David Lloyd

David Lloyd Leisure has 77 clubs across the UK and over 450,000 members. Across all clubs, David Lloyd Leisure has over 150 swimming pools, offers over 10,000 exercise classes per week and has unparalleled raquet facilities with 700 tennis courts.  David Lloyd Leisure is a family orientated club with unrivalled facilities and service levels for…

Battersea Power Station

The Battersea Power Station vision is to develop the nucleus of a flourishing urban village where homeowners will have more than a place to live. ‘They will have an entire new world to explore. ‘Spectacular’ is the word chosen by architect and master planner Rafael Viñoly, to describe how life will feel at Battersea Power…