What do you charge?

Whilst we aim to provide a premium service, our charges are very competitive and can often compete with the low price high volume 'tick list' style operators. Our policy on pricing is to be as open and transparent as possible. Ballpark costings can usually be provided on a same day basis if project outlines are provided by email.

What makes you different from other mystery shopping companies?

The essential difference is one of consistency and quality. We have a stringent and demanding recruitment procedure. and a constant review process whereby every report submitted by the shopper goes through the hands of a third party editor who ensures that the report is written and scored fairly and objectively. We also pride ourselves on embracing technology where we can see clear benefits. This is reflected in our web based reporting platform, our use of automated text services and our video streaming service (replacing the need to post out DVD’s).

Can you help write our questionnaire/survey?

Yes. We like to get involved in questionnaire design as we have years of experience in terms of what works and how to get the best results. We can either assist with your questionnaire/survey or write it from scratch from a basic set of objectives.

How long does it take to get a programme up and running?

For a simple programme we can have a schedule of visits up and running within a matter of days providing we have full co-operation from the client. Our clients generally operate in a fast moving environment and we reflect that in our own approach.

Is video mystery shopping legal?

Video mystery shopping is legal in the UK providing you comply with the data protection act. We can give our clients guidance in this area and even provide suitable content from communicating the initiative to staff.